1. You have the right to cancel your order at any time, up to 7 working days after the day you receive it. The Package should be unopened and unused. But, you must tell us straight away if you wish to do this. We will return the full money including postage charges.
  2. You have the right to return your order at any time, up to 7 working days if the product has arrived damaged or faulty. You have up to 7 working days to return the product. We will return the full money including postage charges.
  3. We don’t give any refund if you have opened and used the product.

You must take good care of the items while they’re in your possession; they must be returned to us in a sell-able condition.

Returns and Refunds for Originals or Authentic Products

VapourIndia.com doesn’t provide any Warranty for Authentic products like Kangertech, Aspire, Innokin, Joyetech and other brands. The warranty is covered by Manufacturers of appropriate products and warranty card is supplied within the sealed box from manufacturer. It is your responsibility to keep the Warranty card safely.

VapourIndia.com won’t accept returns or provide refunds if the product has stopped working (once opened and used) after 3 days of delivery. However we may accept the returns if the box is unopened and product not working and have been notified to us within 3 days of delivery.

Any issues with authentic products of above brands then you need to contact appropriate manufacturers with warranty card and serial number (if applicable).